A.WrapUp Time
B.Service Level
C.Overflow CSQ
D.Agent Name
E.Automatic Work
F.CRS Application
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A.Common Service Queue
B.Competency Service Queue
C.Common Skill Queue
D.Contact Skill Queue
E.Contact Service Queue
F.Competency Skill Queue
A.resources
B.Skill Groups
C.competence levels
D.Resource Groups
A.Create Resource Groups
B.Create Skills
C.Assign Resource Groups and Skills to Agents
D.Create Contact Service Queues
E.Provision Remote Monitoring
F.Provision Agent-based Routing
A.15
B.20
C.25
D.30
E.40
F.50
A.15
B.20
C.25
D.30
E.40
F.50
最新試題
What two things happen when the CRS Publisher Database on an HRDB expansion server fails?（）
How does the Extended Get Digit String step differ from the Get Digit String? （）
What happens when the CRS Engine fails in a High-Availability CRS deployment? （）
How many CallManager clusters can an IPCC Express cluster with High Availability communicate with? （）
Which of the following four CRS components must be active on a Historical Reporting Database (HRDB) and Call Recording expansion server?（）
What level of control does a subflow have on the overall contact?（）
What formula do you use to compute the number of IVR ports?（）
When installing the CRS software on two or more nodes in the same cluster, how do you know it is safe to start installing the next node? （）
When will a skills-based CSQ that requires a skill competency of four (4) select an IPCC Express agent? （）
You have just successfully added a JTAPI trigger in CRS Administration. Which two items are automatically configured on your CallManager?（）