A.Common Service Queue
B.Competency Service Queue
C.Common Skill Queue
D.Contact Skill Queue
E.Contact Service Queue
F.Competency Skill Queue
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A.resources
B.Skill Groups
C.competence levels
D.Resource Groups
A.Create Resource Groups
B.Create Skills
C.Assign Resource Groups and Skills to Agents
D.Create Contact Service Queues
E.Provision Remote Monitoring
F.Provision Agent-based Routing
A.15
B.20
C.25
D.30
E.40
F.50
A.15
B.20
C.25
D.30
E.40
F.50
A.LDAP
B.HTTP
C.AXL
D.JTAPI
最新試題
Which of the following four CRS components must be active on a Historical Reporting Database (HRDB) and Call Recording expansion server?()
What happens when the CRS Engine fails in a High-Availability CRS deployment? ()
Which should you check to verify that you have correct software product versions installed?()
What can help expose problems with script logic or validity by simulating the execution of a script?()
An IPCC Express deployment requires support for 20 concurrently logged-in agents. The agents aresplit across two remote sites, and the High Availability CRS Engine, Database Server, VoIP Monitoring, and Recording server processes run at a central data center. The agents will be using CAD with 7960 phones and end-point monitoring. Very little recording and silent monitoring will be performed, and no historical reporting will be done during call center open hours. Assume the minimum number of servers is desired. How many IPCC Express hardware servers would be required for this IPCC Express deployment?()
You have just successfully added a JTAPI trigger in CRS Administration. Which two items are automatically configured on your CallManager?()
Which three are core server software components for IPCC Express?()
In a CRS cluster with Standby Servers, which of the following statements are true? ()
What two things happen when the CRS Publisher Database on an HRDB expansion server fails?()
Which two items does the Cisco CRS 4.5 Installer always install on the system?()