單項(xiàng)選擇題When configuring IPCC Express Enhanced, what is the maximum number of skills that an agent can be associated with? ()

A.15  
B.20  
C.25  
D.30  
E.40  
F.50


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1.單項(xiàng)選擇題Cisco Unified CallManager and Cisco CRS use what interface for call control?()

A.LDAP  
B.HTTP  
C.AXL  
D.JTAPI

2.單項(xiàng)選擇題Which statement is true about the default e-mail address used in the E-mail Subsystem Configuration page? ()

A.If no From field is specified with an address in the Send E-mail step, it will use the default.  
B.All Send E-mail steps are automatically sent as a Blind cc: to the default.  
C.Alarms that are generated by the CRS Server are automatically sent to it.  
D.If no e-mail contact is specified in the Create E-mail step, the default is used.

3.單項(xiàng)選擇題The CTI Port Group is configured under which Subsystem?()

A.ICD  
B.CMT  
C.JTAPI  
D.Application

5.單項(xiàng)選擇題If an existing script is uploaded to the CRS, what does it ask?()

A.Do you want to debug the script?  
B.Do you want to refresh the script?  
C.Do you want to save the application?  
D.Do you want to return to Script Management? 

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How many skills may an agent have?()

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When will a skills-based CSQ that requires a skill competency of four (4) select an IPCC Express agent? ()

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 What level of control does a subflow have on the overall contact?()

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How do you debug an application with an Accept step?()

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You have just successfully added a JTAPI trigger in CRS Administration. Which two items are automatically configured on your CallManager?()

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An agent is logged in but does not appear in the Cisco Supervisor Desktop. What is a possible root cause?()

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The JTAPI provider is the IP address of the().

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Which three features are supported in a license for Cisco Unified Contact Center Express Enhanced? ()

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Which Cisco Unified Contact Center Express 4.5 platform set supports the embedded internet browser in the Cisco Agent Desktop? ()

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