單項選擇題What is the maximum number of CTI ports for an IPCC Expess Standard deployment? ()

A.150 
B.200 
C.300 
D.Depends upon how many expansion servers are used 
E.Depends upon the number of applications configured


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1.多項選擇題Which of the following CRS upgrades are allowed?()

A.CRS 2.2 to CRS 3.5 
B.CRS 3.1 to CRS 4.0 
C.CRS 2.2 to CRS 4.0 
D.CRS 3.5 to CRS 4.0 
E.CRS 4.0 to CRS 3.0 
F.CRS 2.1 to CRS 4.0

2.多項選擇題Which three of the following are licensed Cisco CRS 4.0 software products?()

A.IPCC Express (Standard, Enhanced, or Premium) 
B.IP IVR 
C.Auto Attendant 
D.IPCC Express Cisco Agent Desktop 
E.IP Queue Manager
F.IP IVR Peripheral Gateway (PG)

3.單項選擇題How many skills may an agent have?()

A.25 
B.50 
C.no enforced limit 
D.as many as the number of ports supported on the server

4.多項選擇題Which three of the following are valid CRS deployment scenarios? ()

A.High Availability CRS Engines running on hardware from different server classes 
B.High Availability CRS Engines running on similar hardware from the same server class but from different vendors 
C.High Availability CRS Engines and database and a simplex Recording Server 
D.High Availability CRS Engines and four simplex VoIP Monitoring Servers 
E.CCM co-resident deployment on an MCS 7815

5.單項選擇題When you access the Cisco CRS Administration page for the first time in a cluster, the system automatically initiates the cluster setup procedure. You perform this procedure one time for a cluster. Whatdo you accomplish in this procedure?()

A.identify your Cisco CRS license files and location, enter information about your LDAP, and designate a Cisco CRS administrator 
B.identify CSQs and JTAPI user and designate a Cisco CRS administrator 
C.identify resources and RM user and enter information about your LDAP 
D.identify your Cisco CRS license files and location, enter information about your LDAP, and designate IPCC Express resources 

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An IPCC Express deployment requires support for 20 concurrently logged-in agents. The agents aresplit across two remote sites, and the High Availability CRS Engine, Database Server, VoIP Monitoring, and Recording server processes run at a central data center. The agents will be using CAD with 7960 phones and end-point monitoring. Very little recording and silent monitoring will be performed, and no historical reporting will be done during call center open hours. Assume the minimum number of servers is desired. How many IPCC Express hardware servers would be required for this IPCC Express deployment?()

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Which setup procedure begins on the Cisco CRS server immediately after Cisco CRS 4.5 is completely installed?()

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Which of the following CRS upgrades are allowed?()

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Which Cisco Unified Contact Center Express 4.5 platform set supports the embedded internet browser in the Cisco Agent Desktop? ()

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How does the Extended Get Digit String step differ from the Get Digit String? ()

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How do you debug an application with an Accept step?()

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Which two items does the Cisco CRS 4.5 Installer always install on the system?()

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What is the default filename for the component trace file?()

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How many Team reports are available on the Cisco Supervisor Desktop?()

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What two things happen when the CRS Publisher Database on an HRDB expansion server fails?()

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