單項選擇題Which setup procedure begins on the Cisco CRS server immediately after Cisco CRS 4.5 is completely installed?（）

A.Cisco Unified CallManager cluster setup  
B.SQL 2K server setup  
C.Cisco CRS server setup  
D.Cisco CRS cluster setup


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1.多項選擇題Which two items does the Cisco CRS 4.5 Installer always install on the system?（）

A.Cisco Unified CallManager  
B.Cisco Unified CallManager BARS Utility  
C.Java plug-in  
D.SQL 2K Server 

2.多項選擇題Which three features are supported in a license for Cisco Unified Contact Center Express Enhanced? （）

A.database integration  
B.prompt and collect  
C.VoiceXML  
D.opening and parsing HTTP and XML documents  
E.PQ  
F.E-mail Queuing 

3.單項選擇題Which agent will be selected when the Resource Selection Criteria is set to circular routing?（）

A.the agent who has been in the Available state for the longest amount of time  
B.the next available agent with the highest priority, as determined by the agent order in the Resources list
C.the next available agent, based on the last agent selected and the agent order in the Resources list  
D.the agent assigned to the selected Resource Group and is thus qualified to be selected

4.多項選擇題Which three pieces of information are available from the Cisco CRS 4.0 Control Center?（）

A.System Parameters Configuration  
B.Cisco Unified CallManager Cluster Status  
C.Date, Time, and Reason of Last Failure  
D.Cisco CRS License Information  
E.Cisco CRS Datastore Replication Status  
F.Cisco CRS Component Activation 

5.多項選擇題Which three Cisco CRS 4.0 components must be active on a Call Recording expansion server?（）

A.Cisco CRS Repository Datastore, Cisco CRS Historical Datastore, Cisco CRS Config Datastore, CiscoCRS Agent Datastore  
B.Cisco Recording  
C.Cisco CRS Engine  
D.Cisco Monitoring  
E.Cisco CRS Node Manager  
F.Historical Reporting client