A.The variable can be used to pass data to and from subflows.
B.The value for that variable can be supplied via Application Configuration in Application Administration.
C.The value for that variable is defined by the calling application.
D.The variable can be used in conditional steps.
E.The variable can be used to pass data to and from VoiceXML applications.
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你可能感興趣的試題
An IPCC Express 4.0 deployment requires support for 20 concurrently logged-in agents and three supervisors. The agents are split evenly across two remote sites. High Availability is required for this deployment, and the agents will be using IP Phone Agent as they use Citrix terminals. Silent monitoring and recording will be performed for agents at both sites. No historical reporting will be done during call center open hours. Assume the minimum number of servers is desired.
How many IPCC Express hardware servers would be required for this IPCC Express deployment?（）
A.2
B.3
C.4
D.5
E.6
F.Depends upon where the supervisors are located
A.Agent Routing
B.Historical Reporting
C.Conditional Routing
D.Prioritized Queueing
E.Agent Queueing
A.supervisory recording
B.WrapUp timer
C.sending e-mails
D.keystroke macros
E.text chat
A.text chat
B.Log Out/Not Ready reason codes
C.WrapUp State
D.WrapUp timer
E.competency-based routing
An organization wants to collect an account number from a customer via IVR prompting. Then, using a keystroke macro, they want to pop the account number into the account number field in the agent's CRM desktop application. The keystroke macro will also initiate the CRM desktop application, executing a database lookup from the CRM Database server to retrieve the customer record. Assuming the organization wants the lowest cost solution,
what product does this organization need for this capability?（）
A.IPCC Express Standard
B.IPCC Express Enhanced
C.IPCC Express Premium
D.IPCC Enterprise
E.IP IVR
最新試題
Which three of the following are licensed Cisco CRS 4.0 software products?（）
Which interface is used to configure debug parameters for log files?（）
What is the maximum amount of Cisco Agent Desktop downtime after a failover when using highavailability in Cisco Unified Contact Center Express 4.0?（）
You have just successfully added a JTAPI trigger in CRS Administration. Which two items are automatically configured on your CallManager?（）
What can help expose problems with script logic or validity by simulating the execution of a script?（）
Which of the following CRS upgrades are allowed?（）
Which setup procedure begins on the Cisco CRS server immediately after Cisco CRS 4.5 is completely installed?（）
Which of the following four CRS components must be active on a Historical Reporting Database (HRDB) and Call Recording expansion server?（）
What is the default filename for the component trace file?（）
In a CRS cluster with Standby Servers, which of the following statements are true? （）