A.text chat
B.Log Out/Not Ready reason codes
C.WrapUp State
D.WrapUp timer
E.competency-based routing
您可能感興趣的試卷
你可能感興趣的試題
An organization wants to collect an account number from a customer via IVR prompting. Then, using a keystroke macro, they want to pop the account number into the account number field in the agent's CRM desktop application. The keystroke macro will also initiate the CRM desktop application, executing a database lookup from the CRM Database server to retrieve the customer record. Assuming the organization wants the lowest cost solution,
what product does this organization need for this capability?（）
A.IPCC Express Standard
B.IPCC Express Enhanced
C.IPCC Express Premium
D.IPCC Enterprise
E.IP IVR
A.IVR Port Recording
B.HTTP Triggers
C.Supervisory Silent Monitoring
D.sending e-mails
E.Database Integration
F.keystroke macros
A.IPCC Express communicating with the ICM via a standalone IPCC Gateway PG running on an expansion server
B.IPCC Express communicating with the ICM via a co-resident IPCC Gateway PG
C.IPCC Express using the IPCC Enterprise Outbound option
D.IPCC Express using the IPCC Enterprise CTI-OS Toolkit
E.IP IVR integrating with IPCC Enterprise to function as queue point and self-service platform
A.CRS 4.0 running with Cisco Unified CallManager 4.0
B.CRS 4.1 running with Cisco Unified CallManager 4.1
C.CRS 4.0 running with Cisco Unified CallManager 4.1
D.CRS 3.5 running with Cisco Unified CallManager 3.3
A.5
B.10
C.15
D.20
最新試題
Which interface is used to configure debug parameters for log files?（）
Which Cisco Unified Contact Center Express 4.5 platform set supports the embedded internet browser in the Cisco Agent Desktop? （）
You have just successfully added a JTAPI trigger in CRS Administration. Which two items are automatically configured on your CallManager?（）
Which tool or interface is used to configure debug parameters for log files?（）
How do you debug an application with an Accept step?（）
Which three of the following are valid CRS deployment scenarios? （）
Which three features are supported in a license for Cisco Unified Contact Center Express Enhanced? （）
What is the default filename for the component trace file?（）
When you access the Cisco CRS Administration page for the first time in a cluster, the system automatically initiates the cluster setup procedure. You perform this procedure one time for a cluster. Whatdo you accomplish in this procedure?（）
What formula do you use to compute the number of IVR ports?（）