多項(xiàng)選擇題Which two are valid agent interfaces for Cisco Unified Contact Center Express?（）

A.Macintosh workstation with Cisco IP Phone Agent  
B.Linux workstation running CAD with IP Communicator  
C.Linux workstation running CAD with Cisco Unified IP Phone 7960G  
D.Citrix Terminal running CAD with IP Communicator  
E.Citrix Terminal with Cisco IP Phone Agent  
F.Windows workstation running CAD with Media Termination option


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2.單項(xiàng)選擇題What is the maximum number of CTI ports for a Cisco Unified Contact Center Express 4.0 Standard deployment? （）

A.150  
B.200  
C.300  
D.varies based on the number of expansion servers used  
E.varies based on the number of applications configured 

3.單項(xiàng)選擇題When would the Cisco Supervisor Desktop fail to show an agent that is logged in? （）

A.The agent is not ready.  
B.The agent is not on a call.  
C.The agent is an IP phone agent.  
D.The agent is not in the team currently being viewed by the supervisor. 

4.多項(xiàng)選擇題In the Expression Editor panel of CRS Script Editor, why would you use the Java tab? （）

A.to execute a specified method of a Java class  
B.to reference a variable or invoke a method of a custom Java Object  
C.to pass variables between two different workflows  
D.to create an object for the purpose of executing methods on a remote computer  
E.to get a reference to the Contact and Session states  
F.to allow for arguments to be passed to a specified method

5.單項(xiàng)選擇題What happens if all CTI ports for the configured CTI Port Group are busy when a new call arrives?（）

A.Caller will receive network busy treatment.  
B.Caller will receive ringing treatment.  
C.CallManager will forward the call to the directory number configured for forward-on busy for this CTI Route Point in CallManager.  
D.An exception is raised, but the call is accepted and processed.  
E.CallManager will forward the caller to the directory number configured in IPCC Express for overflow

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