單項選擇題

setting redundant components in subsystem to handle with the risks brought by the defaults of original components,what kind of risk response strategy is this?()

A、risk avoidance
B、risk acceptance
C、risk mitigation
D、contingency plan


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2.單項選擇題

Requirements management is the process of ()

A、communicating
B、collecting
C、filing
D、documenting 

3.單項選擇題

all of the following tools and techniques are helpful to acurately confirming customers needs except ()
 

A、questionnaires
B、prototyping approaches
C、fishbone diagrams
D、interviews

4.單項選擇題all of the following are function of crm system except ()

A、automation procurement
B、automation sales
C、automation marketing
D、automation customer service