多項選擇題Which two are elements of the operational-efficiency business challenge?（）

A. improving business processes
B. making existing resources more productive
C. offering enhanced customer service
D. providing flexible channel and delivery options


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1.單項選擇題Identity authentication, protocol encryption, secure guest access, voice over WLAN features, and a small device footprint are all highlights of what product in the wireless technology market?（）

A. wireless monitoring device
B. wireless LAN controller
C. wireless bridge
D. wireless management device
E. access point

2.單項選擇題Increased productivity, minimized legal risks, and improvements in "green" operation can be easily linked to Cisco solutions in which technology area?（）

A. routing and switching
B. web collaboration
C. on the destination network, between the server and a router
D. eCommerce
E. voice
F. security

3.多項選擇題Select the three foundational hardware components that comprise the Smart Business Communication System.（）

A. IPcelerate IPsmartSuite
B. Cisco Unified Communication 500 series
C. Catalyst Express
D. Cisco UnifiedCallConnector
E. Cisco Monitor Directory
F. Cisco 500 seriesphones

4.單項選擇題In which areas do SMBs tend to require better products than found in retail stores?（）

A. voice, intranet, and security
B. wireless, intranet, and wide-area networking
C. wireless, security, and voice
D. security, voice, and wide-area networking